The Banqueting Manager effectively and proactively monitors daily functions of the Banquet Department. This includes providing support and guidance to the banquet team, the Catering and Convention Services team, the Convention Services floor department and Banquet Beverage. This also includes working and communicating closely with all hotel departments to ensure a successful and effective result of the event and a positive guest experience.
Job details :
Leads by example through a passionate and hands-on approach
Supports and manages the Banquet Department while working closely with the Food and Beverage Director and other hotel departments.
Assists with Human Resources functions such as training, hiring, disciplinaries, performance evaluations, counseling etc.
Maintains a good relationship with various sources of hotel patrons
Assist in the control and analysis of departmental costs while contributing to the compilation of annual budgets
Assists the hotel in reaching top box service scores on our Meeting Planner surveys
Ensures thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
Responsible for proactively reviewing staffing and equipment needs
Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage
Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
Strong communication skills in English, knowledge of Arabic is an advantage
Leadership as well as management and financial skills
Ability to multi-task and work in a dynamic environment with a positive can do attitude
Ability to develop ideas for special events and holiday functions
Supervises, empowers, leads, coaches and motivates the Banquet team including captains, food servers, and house attendants towards achieving exceptional guest service results and complete associate engagement
Education: Hotel Management Diploma or equivalent hotel-related degree
Experience: Hotel experience and a thorough understanding of all levels of banquet service. Previous experience as a Banquet Manager/Assistant.
Licenses or Certificates:
Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)