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Receptionist (Arabic Speaker)

Emirates Grand Hotel
Dubai - UAE

Job summary :
Front Office Department
Job details :
Role :
Capture and maintain accurate information in the Protel System eg Registration card information
•Guest Profile information maintained for individuals, company, agent and global guest categories
•All relevant guest account information is checked and prepared prior to guest’s departure
•Procedures relating to groups and guest payments is adhered to- accounts and credit limits checked
•Queries and complaints are resolved speedily
•Exchange rates correctly calculated
•All floats and banking is balanced daily
•Maintain accurate data for Frequent Guests
•Process administration related to Frequent Guest enrolments as per Frequent Guest procedures and standards
•Guest Satisfaction Tracking System feedback is actioned
•Front Office reports and records completed according to agreed formats and deadlines
•Query account maintained at acceptable levels
•No guest complaints received in line with guest related security issues
•Adequate staffing to cover shift and occupancy requirements
•All Guest requirements are anticipated, prepared for and expectations exceeded.
•Ensure all arrivals are processed expediently and accurately, especially Group Arrivals
•All relevant guest information is completed speedily and accurately
•All guests are greeted in the prescribed manner
•Assist Guest Relations in rooming all guests where required
•Show recognition to regular and frequent guest card holders.
•Complaints are resolved to the satisfaction of the guest
•Guest feedback is communicated and actioned
•All information provided to guests to be accurate and relevant to their needs and according to policies and procedures
•Guests not to be kept waiting for longer than 3 minutes before being attended to
•All requests to be addressed according to the satisfaction of the guest.
•Incoming and Outgoing telephone calls to be handledprofessionally and in accordance with policies and procedures
•Operational policies and procedures are developed
Requirements :
About the Company :