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Customer Service Agent (Customer Contact Centres) ARABIC SPEAKERS

Qatar Airways
Doha - Qatar

Job summary :
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.
Job details :
Role :
We are looking for Customer Services Agent (Arabic Speaker), currently in Doha with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centres located in Doha (Qatar)

As a Customer Service Agent you will provide service excellence to Qatar Airways customers through telephone, email and fax and optimise passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds. The role requires working in 24/7 shift schedule.
Requirements :
You must hold at minimum a High School Certificate.
- Fluency in Arabic language, both written and verbal is a must! You should be able to communicate in English both written and verbally.
- You should have a strong sense for customer satisfaction through responding to customer enquiries and offering the best solutions
- Ideally you will have knowledge of Amadeus reservation program and experience in airline or hospitality industry.
- If you have previous experience in reservations and ticketing we would be very interested to hear from you.

If you have all of the above, it means that you are the right person that we are looking for!
About the Company :
Important Notes:
Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud@qatarairways.com.qa