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Front Office Manager

Holiday Inn
Batam - Indonesia

Job summary :
The only international hotel chain Resort on Batam Island - Indonesia which is close to waterfront and Sekupang Ferry terminal.
From Harbour Front ferry terminal to Batam it only takes 45 minutes. The Hang Nadim International Airport is just 30 minutes away from Hotel.
All of the hotel's 235 elegant and spacious Suites come with private balconies and high-speed Internet. The number of suites include several One Bedroom, Two bedroom and Three bedroom suites which include also kitchenette.
What's your passion? Whether you're into playing the guitar, singing or drawing at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Job details :
Role :
As the Front Office Manager, you will ensure that the reception and night teams demonstrate the highest standards of guest care and welcome on front desk. You will be responsible for the training and development of the team and will drive them to achieve maximum guest feedback scores and increasing revenue, whilst managing and motivating your team. You will be required to ensure that all staff within your department are adequately trained and developed in line with company policy. You will also be responsible for the Recruitment and Selection of your team and for managing any Employee Relations issues with the support of the Human Resources Department. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery. The successful Front Office Manager must be ble to demonstrate that they can multi task effectively whilst leading a team to deliver excellent customer service. The successful candidate will have previous experience of Managing others within a front office capacity and will ideally have knowledge of Opera front office system.



In return we'll give you a generous financial and benefits package including healthcare support, pension scheme, fitness club membership, hotel discounts worldwide, access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.


At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.


So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

We are an equal opportunities employer.
Requirements :
The successful Front Office Manager must be able to demonstrate that they can multi task effectively whilst leading a team to deliver excellent customer service. The successful candidate will have previous experience of managing within a front office and will ideally have knowledge of Opera front office system.
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