Do you see yourself as a General Manager? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Location- Jaipur
Job details :
JOB OVERVIEW Provide day-to-day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience,executing on brand standards, and building awareness of hotel and brand in the local community. At HolidayInn® we want our guests to relax and be themselves which means we need team members to: Be you – by being natural, professional and personable in the way you are with people Get ready – by taking notice and using your knowledge so thatyou are prepared for anything Show you care – by being thoughtful in the way you welcome andconnect with guests Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS: Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results. Analyse financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share. Lead capital plans and asset management initiatives, including working with owner tomaintain or improve property’s market leadership position.
PEOPLE: Develop programmes that drive improvements in team member engagement and are aligned with the Stay Real service behaviours. Develop,implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies.
GUEST EXPERIENCE: Demonstrate brandcitizenship by maintaining compliance with all required brand standards, behaviours, hallmarks and licence agreement mandates. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Make time to interact with guests, solicit feedback and build relationships.
RESPONSIBLEBUSINESS: Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements.Maintain relations with outside contacts. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carryout action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty.
ACCOUNTABILITY Position is the top level in a full-service property with multiple outlets and complex operations, which may include one or more of the following: multiple buildings with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult labour relations and/or union pressures. Position typically reports to the Owner, Principal or Asset Manager
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration,Business Administration, plus five to ten years’ prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.