The General Manager (GM) is responsible for managing all aspects of their store’s business, including attracting, hiring, and training Brand Ambassadors; executing store strategy; and achieving key business goals
Job details :
- Drives Business Results
Drives productivity of team to achieve store financial, revenue and expense targets.
Monitors sales forecasts to ensure labor is utilized to optimize traffic and sales generation.
Leads implementation of product placement, marketing and promotional strategies.
Ensures team executes operational excellence by engaging customers through in service mindset.
Works with team to measure the success of brand initiatives, in-store trends and market insights.
- Ambassador for the Store and Brand
Represents our brand within their market, understanding our competitors as well as driving excellent tenant and community relationships.
Promotes store involvement in Community in Action programs.
Upholds a high-quality store experience for the external and internal customer.
Builds effective relationships with cross-divisional and store-center partners.
- Inspires Team
Attracts and selects high potential talent; assesses for skill and cultural fit.
Accountable for team performance through consistent coaching and feedback.
Creates development plans that support performance needs and career growth for self and direct reports.
- Ensures Compliance
Holds store team and self accountable to all Gap Inc. standards of performance.
Leads efforts to reduce in-store shrink activity through education, awareness and compliance.
Ensures compliance to all Federal, Provincial, State, and Gap Inc. employment requirements.
3-5 years of retail management experience.
Demonstrated ability to deliver results through motivation, inspiration and accountability.
Shows internal drive to succeed.
Ability to communicate well with others and provide clarity to the team about the mission and the day-to-day goals.
Skilled at recognizing great performance and excels at delivering constructive feedback.
Demonstrates creativity and innovation in problem solving.
Has a solid understanding of the business, and a drive to learn and apply knowledge to grow the business.
Established time management skills and effective planning and prioritizing skills.